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Refund Policy

This policy explains how refund requests are reviewed for platform subscriptions.

Last updated: 20 July 2026

Subscription billing

Subscriptions renew automatically until cancelled. You can manage cancellation through the billing portal in your dashboard.

Change-of-mind refunds are reviewed case by case and may depend on usage, time since purchase, and whether a billing cycle has already been consumed.

Technical service failures

If a technical issue prevents meaningful use of paid features and the team cannot resolve it in a reasonable time, we will review an appropriate remedy, which may include credit, extension, or refund.

Duplicate payments

Duplicate payments or clear billing mistakes should be reported promptly with the account email and Stripe receipt details. Do not send full card numbers.

Australian Consumer Law

Nothing in this policy excludes rights that cannot be excluded under the Australian Consumer Law or other applicable consumer protection laws.

Questions about these terms can be sent to support@semaprep.com.